FAQ
Shipping
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 3-5 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from our USA factory in Flordia. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
USA - Within 2-5 business days
Canada - Within 4-10 business days
Western Europe - Within 5-15 business days
Australia/NZ - Within 5-15 business days
Rest of the World - Within 5-20 business days
Payment
What Payment Methods Are Accepted?
We accept all payment methods, including credit cards and paypal payments.
Your payment information is secure and we never store your credit card information.
Do You Ship Internationally?
We love our international customers. Please allow up to 14 business days for your order to arrive.
Message Cards
I LOVE THE MESSAGE CARD BUT WOULD LIKE To MAKE A SMALL CHANGE, IS THAT POSSIBLE?
Customization is our favorite thing to do. If you want to make a change to a message card, please contact us at hello@dearalexjewelry.com before ordering. We will work closely with you to create something unique and special.
Returns
I DIDN'T RECIEVE MY ORDER
Please contact us at hello@dearalexjewerly.com. We'll help track down your order.
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please send a message to hello@dearalexjewelry.com which your order number if you wish to cancel.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact us for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible.